From Retail Asset Management to Slip Risk Control

Before leading Zerofal’s testing operations, Brendan built a long-standing career within the shopping centre industry.

His roles have included:

• Shopping Centre Manager (Westfield, JLL, Knight Frank)
• Retail Asset Property Manager (Sydney Harbour Foreshore Authority)
• General Manager – capital works and retail consultancy
• Senior management roles within agency and institutional property structures

He has managed:

• High-traffic retail centres
• New and distressed retail assets
• Capital works programs
• Leasing and tenant performance
• Contract negotiations
• Compliance and risk minimisation

This experience shapes Zerofal’s approach.

Slip testing is not treated as a laboratory exercise.
It is treated as an asset risk decision.

Understanding What Happens After an Incident

Brendan has sat on the other side of the table:

• Reviewing incident reports
• Managing insurers
• Responding to tenant concerns
• Balancing remediation costs against exposure
• Managing owner expectations in relation to risk

That perspective informs how Zerofal documents and interprets results.

Testing is conducted in accordance with:

• AS 4663:2013 (existing surfaces)
• AS 4586:2013 (new surfaces)

But interpretation is delivered through a property risk lens.

When classification changes occur, the discussion includes:

• What this means operationally
• What this means contractually
• What this means defensibly

Why Direct Access Matters

Clients deal directly with Brendan.

There is no outsourced testing team.
No call centre.
No generic reporting.

When a result is borderline, interpretation matters.
When slope correction applies, accuracy matters.
When a certifier requests clarification, responsiveness matters.

Experience in property operations changes how testing advice is delivered.

Zerofal’s Position

Zerofal is not positioned as a commodity testing service.

It is positioned as:

• Measured verification.
• Clear documentation.
• Defensible interpretation.

Testing is technical.

Risk management is strategic.

The two must align.